Experience shared discoveries
and lasting memories

Please plan to arrive at your scheduled time. We build in 15 minutes at the beginning of your visit for unloading buses and a brief orientation before you begin. We cannot extend your visit beyond the scheduled end time.

Due to the size of our museum, we are unable to accommodate early arrivals. Groups arriving more than 10min early will not be allowed entry to the museum, including for use of restrooms. Please plan accordingly.

If you expect to arrive more than 10 minutes later than your scheduled visit time, contact us as soon as possible by emailing TMMTours@austin.utexas.edu or by calling 512-471-1604 (press 0 for Visitor Services).

All group visits require a nonrefundable deposit to secure your date and time, applied to your total cost. If your invoice totals less than $150, your deposit is $30. If your invoice totals more than $150, your deposit is $75.

• A minimum of 10 participants is required for the group rate.
• We accept card payments, mailed checks or approved purchase orders; cash is not accepted. You will receive an email with payment details after reserving your visit.
• The deposit must be paid within seven business days of booking your reservation, with the remaining balance payable at least one week in advance of your visit date. To make a payment, please contact Group Visits at 512-232-1423.

• A minimum of 10 participants required to maintain your group rate.
• You can decrease your group size before final payment, but it must remain 10 or more.
• You can increase your group size before final payment within certain limits based on your original booking. Contact Group Visits for details.
• Final participant count is confirmed upon final payment one week in advance of visit date.
• After final payment, your headcount cannot be adjusted, and no refunds will be issued for participants not in attendance.

Additional Guidelines for Guided Visits

Guided visits require at least 10 people upon arrival. If fewer than 10 participants arrive, the visit will be self-guided, and the gallery guide fee will be refunded.

• Cancellations and reschedule requests must be made at least one week before your visit.
• Late cancellations and reschedule requests are nonrefundable, except in emergencies.
• Early cancellations will receive a refund minus the nonrefundable deposit.
• Early reschedule requests will have all payments applied to the new date, including the deposit. No additional deposit or fees are required.
• All cancellations and reschedule requests must be emailed to TMMTours@austin.utexas.edu with your reservation name, visit date and time.

Emergency Cancellations and Reschedules

If unforeseen and extraordinary circumstances (e.g. school closure) prevent attendance, we will attempt to reschedule based on availability. If rescheduling is not possible, a partial refund may be issued at the museum’s discretion.